Momentary Effects of Customer Incivility and Effectiveness of Emotion-Focused Coping Strategies

نویسندگان
چکیده

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

the effects of cognitive strategies- note making and underlining- on iranian efl learners’ reading comprehension

هدف از انجام این مطالعه ، بررسی اثرات استفاده از استراتژی های شناختی یعنی "نت برداری" و "زیر خط کردن" بر روی عملکرد درک مطلب زبان آموزان ایرانی می باشد. به این منظور، 60 زبان آموز دختر سال چهارم دبیرستان از طریق آزمون پیشرفت زبان انگلیسی (نلسون)، از یک جامعه آماری بزرگتر انتخاب شدند. سپس به صورت تصادفی به سه گروه که هر گروه شامل ?0 دانش آموز همسان بود، تقسیم شدند: دو گروه آزمایش(گروه "نت برداری...

15 صفحه اول

Comparing the Effectiveness of Mindful Emotion Focused Psychodrama Training, Psychodrama and Emotion Focused Training on Defense Mechanism of Divorced Women

Introduction: Defense mechanisms play a very important role in the ability to cope with stress and adaptability of divorced women. Therefore, the aim of this study was to comparing the effectiveness of mindful emotion focused psychodrama training, psychodrama and emotion focused training on defense mechanism of divorced women.  Methods: This research was a semi-experimental study with the desi...

متن کامل

The effectiveness of teaching emotion-focused strategies on cooperative learning in first high school students

Purpose: The purpose of this study was to determine the effectiveness of teaching emotion-focused strategies on cooperative learning in first high school students. Method: This study employed a semi-experimental research method using pretest-posttest design with a control group. Among all the female high school students in the first district of Tehran, who were attending public schools in the c...

متن کامل

the effects of planning on accuracy and complexity of iranian efl students’ written narrative task performance

this study compared the different effects of form-focused guided planning vs. meaning-focused guided planning on iranian pre-intermediate students’ task performance. the study lasted for three weeks and concentrated on eight english structures. forty five pre-intermediate iranian students were randomly assigned to three groups of guided planning focus-on-form group (gpfg), guided planning focus...

15 صفحه اول

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Academy of Management Proceedings

سال: 2018

ISSN: 0065-0668,2151-6561

DOI: 10.5465/ambpp.2018.14646abstract